Turnaround ♥ Our current turnaround is 5-8 business days, followed by the shipping method you choose. If you are local, you can choose to have the order pick up in-store instead of paying for shipping. If you do so, you will receive a notification when the order is ready for pick-up.
No rush order please, due to the large volume of orders we received each day, and we maybe away for craft shows / planner events, we cannot promise to expedite your order, thank you for your understanding.
We ship with USPS First Class, USPS Priority Mail with tracking and UPS Ground:
First Class Mail:
• USA 2-5 business days.
• International 1-3 working weeks.
Priority Mail:
• USA 2-3 business days.
• International 6-10 business days.
UPS Ground:
• Up to 5 business days. * Please be reminded that for international orders, there may be a brokerage fee charged by UPS and duty fee by the federal.
Policy:
• Hobonichi / EDiT / Planner / Calendar / Surprise Boxes / Sale and Clearance items are all sales final.
• All sales are final except for defect items.
• All items sold as it is, we do not accept refund or return.
• Shipping costs are not refundable. We are not responsible for lost packages.
• Preorder items are specially ordered for you therefor they cannot be cancelled, returned or refunded.
• Claims for damaged products must be made within 7 days of receipt. Please keep damaged shipping box in case we need to file a USPS claim. We may ask for picture of damaged item and shipping box to forward to the manufacturer and/or shipping carrier.
• Products that have been opened or used may not be returned.
• Clearance & Sales items may not be returned.
• Return shipping cost is non-refundable & will be bared by the buyer.
